If you are looking for how to cancel a SpotHopper contract, your biggest operational concern is not just stopping the billing: it is verifying who controls your website domain name, your customer lists, and your online ordering links before service ends.

Below: how SpotHopper contract renewals work, the domain custody questions you must answer before canceling, and how to protect your restaurant's digital assets so your kitchen never experiences downtime.

SpotHopper Cancellation Policy, Support Contacts, and Annual Auto-Renew Rules

SpotHopper does not provide an automated cancellation button inside its dashboard. To initiate account discussions or issue notice of non-renewal, use their documented support channels:

In-App Admin Chat: Log into your SpotHopper admin portal and message your assigned Customer Success Agent.
Support Phone: (347) 620-5424
Support Email: support@spothopperapp.com
The Auto-Renewal Clause: SpotHopper has publicly confirmed that some restaurant agreements are annual commitments with auto-renewal. However, the required notice period is governed by the individual merchant agreement. Check your signed contract for the exact renewal date, notice deadline, and required method of notice before attempting cancellation. Public disputes show that an account can remain obligated through an annual term even when the service is paid in monthly installments.

Review your original agreement to identify your specific contract end date and notice window before initiating the conversation.

3 Technical Realities Restaurant Owners Face When Leaving SpotHopper

1. The Domain Custody and Registrar Access Question

If SpotHopper registered or manages your domain, confirm exactly who has registrar-account access and who is recognized as the registered name holder before cancellation. Do not rely only on the registrar name shown by ICANN Lookup; a domain can be registered at GoDaddy or another registrar while still residing in an account you cannot access.

If you intend to move the domain to another registrar, obtain the domain unlock and EPP authorization code. If you only intend to point the existing domain to a new website, you may only need DNS management access.

2. The Website Portability Problem

Do not assume your current SpotHopper website can simply be downloaded and moved to another host. Before cancellation, ask SpotHopper in writing exactly what website assets can be transferred: source files, written copy, photography, video, menus, redirects, analytics data, and any ordering or reservation configuration. Build and test your replacement site before the SpotHopper service ends so your domain can be repointed without unnecessary downtime.

3. Connected Social Media and App Access

SpotHopper connects to your restaurant's Facebook and Instagram presence to publish scheduled content. Inspect both your connected apps and your Page access: Meta documents app removal through Settings → Apps and Websites, while Page/business permissions are managed separately. Revoke SpotHopper's access after their final scheduled posts have run, rather than prematurely disabling a service you have already paid for.

The 4-Step Pre-Cancellation Restaurant Checklist

Do not submit notice to your Customer Success representative until you have completed these four steps:

Step 1: Verify Domain Control and Nameserver Access

Check your domain status through ICANN Lookup (lookup.icann.org) to identify the current registrar. Confirm whether you hold administrative login access to the registrar account. If SpotHopper manages the domain account, request written confirmation of the transfer procedure and obtain the EPP/Auth code before submitting your final cancellation notice.

Step 2: Request Your Complete Guest and Customer Data

SpotHopper publicly states that a restaurant's guest data "stays yours." Before your service ends, export any customer information available to you within your portal and separately request a complete copy of the guest and customer data SpotHopper maintains for your restaurant. SpotHopper's privacy policy directs data-retrieval requests to support@spothopperapp.com. Confirm the available export format and data fields with support before termination.

Step 3: Archive Your Menus and Media Assets

Download full-resolution copies of all menus, food photography, video assets, and logo files hosted within your account so your incoming web developer can build your new menu without having to recreate existing assets.

Step 4: Prepare the Replacement Site Before Pointing DNS

Ensure your new website, direct ordering links, and updated Google Business Profile URLs are fully staged and tested before your SpotHopper service term concludes. Once DNS is repointed, your incoming platform should handle traffic immediately.

The Cancellation Script for SpotHopper Support

When messaging your Customer Success representative or emailing support@spothopperapp.com, use this direct, non-adversarial script:

"Hello, my name is [Your Name], authorized owner of [Restaurant Name]. Our account ID is [ID]. I am writing to issue formal notice that we will not be renewing our SpotHopper agreement at the conclusion of our current contract term. Please confirm in writing the exact date on which our current term concludes and record our account as non-renewing. In addition, please confirm the administrative procedure for releasing our domain, [yourdomain.com], including providing the EPP authorization code for registrar transfer or DNS access details. Finally, per your data policy regarding guest data, please provide a complete export of our customer and guest records to this email address."

Rule: Keep a timestamped record of your written message, and ensure you receive written confirmation stating your non-renewal status, scheduled service end date, and domain transfer instructions.

The Safer Landing: What You Control When You Leave

That is the exit. Here is a better way to structure your restaurant marketing.

If you are paying hundreds of dollars per month for a bundled restaurant-marketing platform, the important question is not just what it does while you are subscribed. It is what you control when you leave.

If you operate an independent restaurant in Southwest Oklahoma, 580 Digital builds digital and physical marketing infrastructure with direct accountability and zero platform lock-in:

Direct Ordering Without a 580DI Commission: Connect customers directly to your restaurant's ordering flow. We do not take a percentage of each order. (Third-party payment-processing or POS-provider fees may still apply).

Physical Marketing That Drives Local Repeat Orders: Connect your live website directly to local pizza box toppers, to-go bag inserts, and Lawton Community Spotlight campaigns.

Full Digital Asset Ownership: You retain administrative control of your domain registrar, your customer data, and your website code from day one. No hostage domains. No annual lock-in.

Free 15-Minute Restaurant Asset Audit:

We verify who holds registrar access to your domain and Google Business Profile links.

We review your menu data, food photography, and customer contact exports.

We stage an independent, high-speed replacement ordering site ready to go live before SpotHopper disconnects.

Direct line: (580) 919-1294

Office: Lawton, Oklahoma

Terms: Zero 580DI order commissions. No long-term lock-in. You own your assets.

Sources checked September 2026 include SpotHopper's public website, Help Center, Privacy Policy, customer-support documentation, ICANN domain-transfer guidance, and SpotHopper's public responses to customer complaints filed with the Better Business Bureau. Merchant contract terms vary by account; confirm your renewal date, notice requirements, asset rights, and termination procedure in your signed SpotHopper agreement.